Surfshark Reviews
Surfshark Customer Reviews (7)
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Surfshark Customer’s Q&A
Surfshark FAQs
About Surfshark.com Prices and Cost?
Surfshark offers three main plans. The Surfshark Starter plan costs USD2.49/mo for the first 24 months, saving 84% off the regular price of USD 370.80. The Surfshark One plan is priced at USD3.19/mo for the first 24 months, saving 80% off the regular price of USD 382.80. The Surfshark One+ plan costs USD4.97/mo for the first 24 months, saving 72% off the regular price of USD 430.80. All plans come with a 30-day money-back guarantee. The prices may vary as Surfshark often offers deals and discounts. For instance, in 2024, Surfshark offered a deal where you could save up to 86% on a 2-year plan, which also included an extra 2 months free. This brought the total coverage to 26 months. Please note that these prices are subject to change and it's always best to check the official Surfshark website for the most accurate and up-to-date information.
About Surfshark.com Payment Method?
Surfshark.com offers a variety of payment methods. These include credit and debit cards, PayPal, Google Pay, and cryptocurrency. Other popular payment methods are also accepted, but these may vary according to your region. Not all credit cards are supported; they may vary based on location and bank policies. If you choose to use cryptocurrency, please note that you can’t opt for auto-renewal. Surfshark does not provide the option to change your payment method to completely different store payments, for example, Google Play, App Store, or Amazon Store. It's also important to note that Surfshark does not accept cash payments.
Surfshark.com Return Policy?
Surfshark.com, a provider of virtual private network (VPN) services, has a refund policy in place. Customers have the right to claim a refund within 30 days of purchasing a subscription. If a customer decides to stop using the paid services within this period, they can contact the customer support department via live chat to cancel the subscription and get the money back. Refunds are processed quickly and customers should see the money back in their account within 7–10 business days. As for the shipping policy, Surfshark.com provides digital services, so there is no physical product to ship. Therefore, a traditional shipping policy does not apply. Please note that no refunds will be issued for any unused portion of the Services or any outstanding orders or payments on your Account after termination. This policy applies without exception.
About Surfshark.com Popular Products and Services?
Surfshark.com offers a variety of products and services aimed at enhancing online security and privacy. The primary offering is the VPN service, which provides secure and private browsing by encrypting traffic and hiding the user's IP address. This service is available 24/7 and can be used on an unlimited number of devices simultaneously.
In addition to the VPN, Surfshark also offers an Antivirus solution that protects devices from viruses and malware. This service operates in the background, scanning files before they are downloaded or opened to prevent malicious software from infiltrating the device. It also includes webcam protection, blocking unauthorized apps from accessing the camera and alerting the user to any unsuccessful attempts.
Another key service is Incogni, an automated personal data removal system. This service contacts data brokers on the user's behalf to ensure they remove the user's data, helping to protect the user's privacy and prevent their personal information from being sold.
Surfshark also offers an Alert service, which notifies the user if their email, ID, credit card, or other personal data gets leaked online. Additionally, there is the Alternative ID service, which allows users to create a proxy email to shield their information, avoid data leaks, and prevent a spam-filled inbox.
Finally, Surfshark provides a CleanWeb feature that blocks ads, trackers, malware, and phishing attempts, allowing users to browse the internet safely and without interruptions. This feature is available on Android, iOS, macOS, and Windows.
All these services are designed to provide a comprehensive online security solution, protecting the user's connection, devices, and personal data. They are available for use on all devices and come with 24/7 support. Users can explore the full benefits of Surfshark for 30 days risk-free, with a money-back guarantee if they decide the service is not for them.
Is there a free trial available for Surfshark?
Yes, Surfshark does offer a free trial. There are two ways to access it. One can get a 7-day free trial when buying a subscription on the Google Play Store or the Apple App Store. Alternatively, if one purchases a subscription through the Surfshark website, it comes with a 30-day money-back guarantee. So while there is no 7-day free trial in place for direct purchases, one can get their money back within 30 days of getting the subscription. Please note that other resellers may have their own refund policies in place, so be sure to check them before making a purchase. Surfshark also offers many ways to try out the service without having to submit card credentials. This includes options like PayPal, Amazon Pay, Google Pay, Sofort, and even crypto. While this means there's no free trial for these options, one still has a 30-day money-back guarantee to rely on if they want to cancel the subscription.
What features are included in Surfshark plans?
Surfshark offers a variety of features in its plans. These include CleanWeb, which allows users to surf in a clean cyber ocean with no ads, trackers, malware, and phishing attempts. It also offers unlimited devices meaning users can connect and use all their family devices simultaneously. There's a Bypasser feature that allows specific apps and websites to bypass the VPN, which works great with mobile banking apps.
Surfshark has a strict no-logs policy, meaning it doesn’t monitor, track, or store what users do online. That means no connection or activity logs. It also includes a Kill Switch, a safety net in case the VPN connection drops, ensuring that users' activities and sensitive data are never exposed.
Other features include Private DNS & leak protection, Camouflage Mode, NoBorders mode, and IP change. Surfshark guards users' personal data by using industry-leading AES-256-GCM encryption and secure protocols like WireGuard®, OpenVPN, and IKEv2/IPsec.
Surfshark also offers a seven-day free trial on Android, iOS, and Mac and a 30-day money-back guarantee on all its plans. It's worth noting that Surfshark offers excellent speed, unblocking ability, top-notch security, unlimited simultaneous connections, and many advanced tools.
Please note that the availability of these features may vary depending on the specific plan chosen. For the most accurate and up-to-date information, it's recommended to check Surfshark's official website or contact their customer service.
How does Surfshark compare to other VPN services?
Surfshark is a competitive VPN service that offers a variety of features. It provides unlimited simultaneous connections, which is a standout feature compared to other VPNs like NordVPN and ExpressVPN that limit the number of connections. Surfshark also has a widespread server infrastructure in Asia, Africa, and South America, making it a good choice for users in these regions.
In terms of pricing, Surfshark is more affordable than many of its competitors. For example, it costs $2.49/month, which is cheaper than NordVPN's $3.39/month and significantly cheaper than ExpressVPN's $8.32/month.
Surfshark also offers unique features like a cookie pop-up blocker and antivirus protection with more expensive plans. These features are not available with ExpressVPN.
However, the choice of VPN often depends on the specific needs and location of the user. For instance, while Surfshark has more servers in Asia, Africa, and South America, NordVPN has more servers in North America and Europe. Therefore, users in these regions might prefer NordVPN.
In conclusion, Surfshark is a robust and affordable VPN service that stands out for its unlimited connections and additional security features. However, depending on a user's specific needs and location, other VPN services might be more suitable.